Warranty Coverage
Every HEALTHLINE MASSAGE PRODUCTS product is backed by our comprehensive warranty. We stand behind the quality and craftsmanship of our equipment with the following coverage:
What Is Covered
Our warranty covers manufacturing defects and workmanship issues, including:
- Structural failures due to manufacturing defects
- Weld or joint failures under normal use
- Upholstery defects such as seam separation or premature wear
- Padding or cushion degradation not caused by normal use
- Electric motor or hydraulic pump failure under normal operating conditions
- Hardware defects including bolts, hinges, and adjustment mechanisms
What Is Not Covered
The warranty does not cover:
- Normal wear and tear from regular use
- Damage caused by misuse, abuse, or improper maintenance
- Unauthorized modifications or repairs
- Damage from exceeding weight capacity limits
- Cosmetic damage including scratches, dents, and fading
- Damage caused by improper storage or exposure to extreme conditions
- Products used in commercial settings beyond their rated capacity
How to File a Warranty Claim
- Email our warranty team at warranty@healthlinemassage.com with your order number and a description of the issue
- Include clear photos of the defect or damage to help us assess the claim quickly
- Receive a response within 1–2 business days with the next steps for your claim
- Get your resolution — we will repair, replace, or issue a credit based on the warranty terms
Need to file a claim? Email warranty@healthlinemassage.com with your order number, photos of the issue, and a brief description. Our team typically responds within 1–2 business days.
Warranty Transfer
Our warranty is non-transferable and applies only to the original purchaser. If you purchased your product through an authorized reseller, proof of purchase from that reseller is required for warranty claims.
Questions?
If you have questions about our warranty or need help with a claim, please don't hesitate to contact our team. We're here to ensure you get the most out of your HEALTHLINE MASSAGE PRODUCTS product.
